Limits and self-exclusion at DaleWin are requested from the operator support team. Self-exclusion locks the account for at least six months, and there is also a 7-day cooling-off period. To activate either one, you write to Customer Support, which guides you through the process.
Limits and self-exclusion: the options
There are three, each with a different scope. The table sums up what each one does.
| Option | What it does | Duration |
|---|---|---|
| Self-exclusion | Locks the account and stops promotions | At least six months |
| Cooling-off period | Short break from playing | 7 days |
| Your own limits | Money and time caps you set yourself | Up to you |
The operator applies the first two at your request. The third is personal discipline: the amount and the time are decided before you open the game.
How I request self-exclusion
I write to the chat or to support@dalewin.com and ask for self-exclusion or the cooling-off period. The agent guides the process and confirms the term.
During self-exclusion no promotional material arrives. The operator itself also recommends requesting it on any other gambling site where you have an account.
Cooling-off or self-exclusion
The 7-day cooling-off period is for breaking a streak without closing the account for months. It is the option for a bad week.
Self-exclusion is for when the problem is no longer about one week. Once confirmed, no agent can lift it before the term ends.
When to use them
Your own limit is set with a cool head, before the first session of the month. Set after a losing streak, it is no longer a limit but a reaction.
If gambling has stopped being fun, the responsible gambling page on this site explains the warning signs and the help available in Colombia. The account terms valid in 2026 are published on DaleWin.
DaleWin frequently asked questions about limits and self-exclusion
Quick answers about requesting self-exclusion, how long it lasts, the cooling-off period, early cancellation and other sites.
How is self-exclusion activated?
By writing to Customer Support through the chat or by email. The agent guides you through the process.
How long does self-exclusion last?
At least six months. During that time the account stays locked and no promotions arrive.
What is the cooling-off period?
A 7-day pause for anyone who wants to step back without going as far as self-exclusion.
Can a self-exclusion be cancelled early?
No. No agent can lift it before the term ends, and that is exactly what makes it useful.
Does self-exclusion cover other casinos?
No. It only locks the DaleWin account, so on other sites you have to request it separately.
Gambling for adults 18 and over only. Play responsibly.