I am writing this because it is the second most common reason for a chat after the withdrawal that has not arrived, and it is almost always the same withdrawal waiting on the same verification. With the documents ready in advance, the chat is not even needed.
«Verification is not passed by whoever writes to the chat most, but by whoever sends the right photo the first time.»
Néstor Fabián
DaleWin: when verification appears
It does not come at registration or at the first deposit. It appears in three situations, and it helps to know them before they arrive:
- when requesting the first withdrawal, whatever the amount;
- when changing the payment method, for example from a bank transfer to USDT;
- when exceeding the withdrawal threshold the operator sets.
That is why the most comfortable moment to send it is before the first situation, with the account quiet and no money waiting. Afterwards, every hour of review feels like two.
DaleWin: the three documents
Each document answers a different question: who you are, where you live and whose money it is. The table shows what must be visible and why they send it back:
| Document | What must be visible | Why they send it back |
|---|---|---|
| Government ID | Both sides, four corners, number legible | Glare over the number or a cut corner |
| Proof of address | Name, address and a date within the last three months | Old bill or one in someone else's name |
| Payment method | Holder's name and last digits, no full details | Cropped screenshot or a third party's account |
The third one surprises people most: the bank account or wallet has to be in your name, the same as the ID. A relative's method does not pass, however much the relative agrees.
DaleWin: why the withdrawal waits for verification
The wait is not distrust towards you, it is an obligation on the operator. No licensed casino skips it, and there is more than one reason. It comes from three sides:
- the licence requires identifying the player before paying them;
- anti-money-laundering rules require checking that the money goes out to its owner;
- the payment method itself rejects transfers to a different holder.
The same logic sits behind the standards of the FATF, the body that sets identification rules for financial operations worldwide. A casino that pays without verifying is not more convenient, it is less safe.
DaleWin: how to pass it the first time
My routine fits into three rules. I adjusted them after two returns, and since I follow them nothing has come back:
- photo with side light, on a dark background, no flash and all four corners inside the frame;
- identical name on the ID, in the DaleWin account and on the payment method, including every surname;
- proof of address dated within the last three months, a utility bill works.
I send it all in one batch, from the same place in the account where it is requested, and I do not open the chat until the operator's time frame has passed. A message sent early speeds nothing up.
DaleWin: the mistakes that restart the process
Every return restarts the clock. However far the process had got, it goes back to the start. Almost all of them come from these three slips:
- sending one document today and the next one three days later;
- using a screenshot of the ID instead of a photo of the physical document;
- registering the account with a nickname or a single surname.
The last one is the worst, because the account name cannot be changed from the profile and has to be requested by chat with the ID in view. Better to register with the full name from the start.
DaleWin: what to write if the review drags on
If the time frame the operator gave has passed and there is no answer, I write to the chat. One message, no complaint, with three pieces of data. In this order:
- the account email and the date the documents were sent;
- which three documents I sent, by name;
- a closed question: which of the three is missing or what needs repeating.
With that, the agent answers in one turn, as I described in the first post of this blog. Without those details, the conversation starts by asking me for them, and the day is lost.
DaleWin: what verification does not do
There are three common fears with no basis. I read them every week in the chat and on forums. It helps to clear them out:
- it does not block deposits, you can keep funding while it is reviewed;
- it does not change the bonus or the rollover in progress;
- it does not cancel any deposit limits or pause you have active.
The only thing left waiting is the withdrawal, and it goes out in full as soon as the review ends. Nothing else is touched.
DaleWin: the ten-minute routine
The whole post fits into a ten-minute routine. I do it once, before the first withdrawal, and never think about it again:
- gather the ID, proof of address and a capture of the payment method, all in my name;
- photograph with side light and send all three in one batch, before the first withdrawal;
- wait the operator's time frame and, only if it passes, write one message with date, list and question.
That way verification stops being a step that holds me up and becomes one I have already done. When the time comes, the withdrawal simply goes out.
Last updated: 2026.